Shipping Policy

At NISO, we are committed to providing a seamless, secure, and premium shopping experience. This policy outlines our terms for order processing, regional deliveries, payment protocols, and international shipping conditions. For any inquiries, please reach out to our team at shop@niso.ua.

1. Order Processing Time

• In-Stock Items: All standard orders are securely processed and dispatched from our facility within 1–2 business days.
• Pre-Order & Tailored Items: For items marked as Pre-Order, individual tailoring and crafting require an additional 5–7 business days prior to dispatch.
• Cancellations: You may request an order cancellation before it is processed by contacting us at shop@niso.ua. If the order has already been dispatched, it will be treated as a standard return.

2. Payment Secure Protocols

• Accepted Payment Methods: We offer fully encrypted, safe, and confidential checkouts supporting Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, American Express, and Klarna.
• Payment Assistance: If you encounter any technical issues during checkout, please immediately contact our team at shop@niso.ua for priority assistance.

3. International Delivery & Rates

We provide secure worldwide delivery to the EU, UK, USA, and UAE via the Nova Post global network. Standard international shipping takes approximately 7–14 business days, depending on your destination and local customs clearance procedures.

We offer fixed delivery fees mapped directly to your local currency:

• Europe: €25 flat rate per order.
• United Kingdom: £20 flat rate per order.
• USA & Rest of the World: $30 flat rate per order.

4. Complimentary Worldwide Shipping

We are pleased to offer complimentary international shipping on all orders over 300 in your local currency (€300 / $300 / £300). The free shipping threshold is applied automatically at checkout.

5. Delivery Tracking

All international shipments include end-to-end tracking. A personal tracking link and shipment number will be sent to your registered email address immediately upon dispatch.

6. Customs, Duties, and Refusal of Delivery

• Taxes and Duties: International orders may be subject to import duties, local taxes, or customs fees upon arrival in the destination country. These costs are the sole responsibility of the buyer and are not included in the NISO checkout total. NISO cannot predict or control these external fees or delays caused by customs clearance.
• Refusal of Delivery: If an international package is refused upon delivery, the buyer remains responsible for all original shipping fees, return shipping costs, and any incurred customs duties. These accumulated amounts will be directly deducted from the final refund.

7. Contact & Concierge Service

We aim to respond to all customer inquiries within 2–5 hours during business days.

• Email: shop@niso.ua
• Instagram: @niso_ee
• Customer Care Number: +380677080770

NISO reserves the right to update this Shipping Policy at any time. All updates will be published on niso.ua and will apply to orders placed after the effective date.