Public Contract

1. GENERAL PROVISIONS

1.1. This Agreement is a public offer in accordance with Articles 633 and 641 of the Civil Code of Ukraine and governs the legal relations between the Seller and the Buyer arising from the purchase and sale of goods through the Seller’s online store.

1.2. The Seller is SOLE ENTREPRENEUR (FOP) MOSKALENKO OLENA VIKTORIVNA, acting under the state registration of FOP and the applicable legislation of Ukraine.

1.3. The Buyer is any individual who has placed an order and made payment for goods via the Seller’s online store.

2. SUBJECT OF THE AGREEMENT

2.1. The Seller undertakes to transfer ownership of the goods presented on the online store website to the Buyer, and the Buyer undertakes to accept and pay for the goods in accordance with the terms of this Agreement.

2.2. Product descriptions and specifications on the website are an integral part of this Agreement.

3. ORDERING PROCEDURE

3.1. Orders are placed exclusively through the Seller’s website.

3.2. By placing an order, the Buyer confirms acceptance of the terms of this Agreement.

4. PAYMENT TERMS

4.1. All payments must be made online at the time of placing the order.

4.2. Prices are displayed automatically in the Buyer’s local currency depending on their location:

• EUR (€) for EU customers,

• GBP (£) for UK customers,

• USD ($) for US customers,

• UAH (₴) for Ukrainian customers.

4.3. Available payment methods include:

• Credit and debit cards (Visa, Mastercard, American Express, Maestro),

• Mobile wallets (Apple Pay, Google Pay),

• PayPal (if available in the Buyer’s region),

• Installment or deferred payment options (e.g., Klarna) where available.

4.4. Full payment for the goods must be made at the time of placing the order, unless the Buyer selects an installment or deferred payment option.

4.5. Refunds (in case of return) will be issued after the Seller receives the goods back and confirms their proper condition (unused, original packaging and labels intact).

4.6. Refunds are processed using the same online payment method used by the Buyer.

• If payment was made via an installment or deferred payment service, refunds will be processed in accordance with that service’s policies.

5. DELIVERY OF GOODS

5.1. Delivery is carried out using reliable courier services to the address or pickup point specified by the Buyer.

5.2. Delivery costs are borne by the Buyer unless otherwise stated in the Seller’s promotions or special offers.

5.3. Delivery timeframes:

• Ukraine: 1–2 business days, free for orders over UAH 7,000.

• EU countries: 5–7 business days, delivery fee EUR 30.

• UK: 5–7 business days, delivery fee GBP 25.

• USA: 5–10 business days, delivery fee USD 35.

5.4. After dispatch, the Buyer receives tracking information.

6. RETURNS

6.1. The Buyer has the right to return goods within 14 calendar days from the date of receipt (EU: Directive 2011/83/EU; UK: Consumer Contracts Regulations 2013; USA: applicable state and federal law).

6.2. Returns are accepted only if goods are unused, in original condition, with all labels and packaging intact.

6.3. Return shipping costs are borne by the Buyer unless otherwise stated in promotional terms.

6.4. Refunds are made exclusively via the same online payment method used by the Buyer.

7. RESPONSIBILITY OF THE PARTIES

7.1. The Parties are responsible for non-performance or improper performance of obligations under this Agreement in accordance with applicable Ukrainian law.

7.2. The Seller is not responsible for actions of postal operators or courier services.

8. FORCE MAJEURE

8.1. The Parties are released from liability for non-performance of obligations in the event of force majeure circumstances that could not have been foreseen or avoided.

9. FINAL PROVISIONS

9.1. This Agreement becomes effective upon acceptance of the offer by the Buyer and remains in force until full performance of obligations by the Parties.

9.2. All disputes arising between the Parties are resolved through negotiations. If agreement cannot be reached, disputes are resolved in court in accordance with applicable law.

10. SELLER’S DETAILS

SOLE ENTREPRENEUR (FOP) MOSKALENKO OLENA VIKTORIVNA

Address: 03164, Kyiv, 20 Uborevycha St.

TIN: 3146813067

Phone: +380677080770

E-mail: shop@niso.ua